Returns and Refunds Policy

Our return and refund policy

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail greenhaven.support@greenhavengift.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 30 days
  • The goods are in the original packaging

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Return Process

  1. Contact us at greenhaven.support@greenhavengift.com to initiate your return
  2. Package the item in its original packaging
  3. Include your order number and reason for return
  4. Ship the item using a trackable shipping method
  5. Once received, we will process your refund within 30 days

Important Notes

  • Refunds will be processed to the original payment method
  • Shipping costs are non-refundable
  • Please allow 5-7 business days for refunds to appear in your account
  • Items must be returned in sellable condition

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail greenhaven.support@greenhavengift.com or by phone at +1 (719) 581-2843.

Need help with a return? Please contact our customer service team for assistance with your return or refund request.